Information

How to Arrange a Consultation With the GP

Meddygfa Star Surgery operates an OPEN ACCESS(Walk In) system on Monday, Tuesday, Wednesday, Thursday and Friday mornings between 9.00 a.m. and 11.00 a.m.

This means that at these times, there is no appointment system to see the doctor.

Patients should announce their arrival at reception, then sit, and wait their turn. On occasions, this can mean rather a long wait.  Please be patient, as you also will be given the time that you need with the doctor.

There are no open access surgeries in the afternoon.  Instead, 10 minute appointment slots are available on a Monday and Friday afternoon for patients who work, and on a Wednesday afternoon for all patients.  Afternoon appointments are available to book up to 6 weeks in advance.

If it is appropriate to give telephone advice, then the doctor or nurse are available at the end of morning surgery /clinic.

Video consultations are also available, if the GP feels these are appropriate and necessary.

All children under 16 years of age with an acute illness, will be offered a same day consultation.

Vulnerable patients will be offered an appointment time outside normal surgery times, if this is required.

When you contact the surgery to arrange an appointment, the receptionist may ask you for a brief reason for your request.  All messages are relayed to the GP on the same day, to triage appropriate clinical need.

As the practice operates an open access surgery every weekday morning, patients have access to a same day consultation with the GP within 24 hours (excluding Friday afternoons).

Patients too unwell to attend the surgery may request a home visit. The request should be made if possible before 11:30 am.

For advice, urgent (but not life threatening) treatment, and a range of health information when  the surgery is closed, and at weekends and bank holidays, you may contact a doctor by telephoning 111 or visiting 111.wales.nhs.uk

Accessing urgent care

Many people who visit the  Emergency Departments at the local hospitals do not need this level of care and could actually access support elsewhere.

To reduce unnecessary burden on the Emergency Departments please consider the following:

Minor injuries and illnesses can be treated:

  •  at your local pharmacy
  •  by contacting the NHS Wales 111 helpline
  •  by contacting your GP
  •  by contacting the C.A.L.L. helpline 24/7 for mental health  concerns

By choosing the most appropriate health care service, people are likely to be seen and get the support they need much more quickly, while reducing the waiting times for those people who actually need the specialist support of hospital staff.

More details of where people can access the appropriate care and support when they need it can be found on the Local Health Board’s website:

https://bcuhb.nhs.wales/services/health-services1/where-do-i-go/


Repeat Prescriptions.

These require 48 working hours (excluding weekends) notice to ensure accurate processing and are best dealt with by presenting, posting, faxing the repeat slip with requests clearly marked or ordering on-line.(Please ask at reception for a form to register for My Health on Line)  Please do not phone in for repeat prescriptions. Repeat prescriptions are best collected from the surgery after 11.30am.

New Patients

New patients and temporary residents are welcome and can be registered with the Doctor of their choice and seen in surgery without prior notice. The Practice does not unfairly discriminate against patients on the grounds of age, gender, disability, ethnicity, race, religion or sexual orientation. We ask that new patients have a registration health check with the nurse when they first register.

Abuse

Star Surgery will not tolerate abuse and violence towards staff and other patients. Patients who are abusive and violent towards staff or other patients on the premises will be removed from the general medical services list.

Local Complaints Procedure

We welcome any constructive suggestions or comments about the practice.

We will endeavour to resolve any complaints or follow up any comments either informally or in writing addressed to either the doctor or practice manager. If this is unsuccessful then the complaint can be referred to Betsi Cadwaladr University Health Board:- The Concerns Team, Ysbyty Gwynedd Hospital, Bangor, Gwynedd, LL57 2PW. Tel:01248 384194: [email protected]
If you need help or support in raising a concern you can contact Community Health Council, Unit 11 Chestnut Court, Parc Menai, Bangor, Gwynedd, LL57 4FH. If you remain dissatisfied you may wish to refer your concern to the Public Services Ombudsman for wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. Tel: 0845 601 0987, e-mail
[email protected]
website:- www.ombudsmann-wales.org.uk
Access to your medical records and personal information will be limited to what is relevant to the investigation of your concern and will only be disclosed to people who need to know in order to investigate your concern.

Access to Medical Records

The practice is registered with the Information Commissioner’s Office (ICO) and complies with the General Data Protection Regulation (GDPR). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the GDPR guidelines. Please contact the Practice Manager for further information.

General Data Protection Regulation & Patient Confidentiality

The Practice uses computers and paper records to keep clinical and administrative information about patients, this information may be shared with other healthcare professionals. Confidential information will only be passed to a third party, such as a Solicitor or Insurance company, with your express written permission. We may also ask your permission to take photographs.

We are registered with the Information Commissioners Office

You have a right to view or copy your medical records. Should you wish to review your medical record, please speak to a member of staff.

A leaflet explaining GDPR is available on request

Uses of Information

Your medical records are held in the strictest confidence. Information is not passed on without your consent unless it is within the confines of the NHS, by legal framework, or is in the public interest. Certain anonymised patient data may be shared for the purposes of public health and audit, research, teaching and training.  It is a practice and legal requirement that all staff maintain confidentiality of patients’ records.