Patient Information

New Patients/Cleifion Newydd

New patients and temporary residents are welcome and can be registered with the Doctor of their choice and seen in surgery without prior notice. The Practice does not unfairly discriminate against patients on the grounds of age, gender, disability, ethnicity, race, religion or sexual orientation. We ask that new patients have a registration health check with the nurse when they first register.

Telephone Advice/Cyngor Ffon

If it is appropriate to give telephone advice then the doctor or nurse are available at the end of morning surgery between 12 noon and 1 o’clock.

Influenza and Pneumococcal Vaccinations

Each new strain of influenza requires an annual vaccination to protect those at risk of serious side effects. Patients with asthma, diabetes, heart disease, renal failure, on long term steroid tablets or on chemotherapy as well as all those over 65 years of age and carers are recommended to receive immunisation each Autumn (from October).

Patients with Asplenia or severe dysfunction of the spleen, chronic renal disease, chronic heart disease, diabetes, chronic lung disease, chronic liver disease, cochlear implants, immunodeficiency or immunosuppression due to disease or treatment or are over 65 are routinely offered and advised to have a pneumococcal vaccination. This can be given at any time of the year. This is a one off vaccination.

Abuse

Star Surgery will not tolerate abuse and violence towards staff and other patients. Patients who are abusive and violent towards staff or other patients on the premises will be removed from the general medical services list.

Local Complaints Procedure/Cwynion

We welcome any constructive suggestions or comments about the practice.

We will endeavour to resolve any complaints or follow up any comments either informally or in writing addressed to either the doctor or practice manager. If this is unsuccessful then the complaint can be referred to Betsi Cadwaladr University Health Board or the Community Health Council.

Uses of Information

Your medical records are held in the strictest confidence. Information is not passed on without your consent unless it is within the confines of the NHS, by legal framework, or is in the public interest. Certain anonymised patient data may be shared for the purposes of public health and audit, research, teaching and training. This practice is registered under the Data Protection Act. It is a practice and legal requirement that all staff maintain confidentiality of patients’ records.